Your personal data will be used to process your order, for full information please see in our privacy policy.
IN-STORE SHOPPING
We are a brick-and-mortar store. Visit us for a great product range and helpful staff for all your orchestral supplies and band requirements.
In-Store Payment Options
Visa /Ā Mastercard
American Express
PayPal / Afterpay
Direct Deposit
Cash
Online Store Payment Options
Visa
Mastercard
American Express
Afterpay /Ā PayPal
Pricing
All prices on this website are in Australian dollars. We do not accept other forms of currency.
All prices include GST (the Australian Goods and Services Tax).
Errors and omissions
We have staff that maintain and try to update the website displaying correct information however Blow woodwind and Brass is not responsible for typographical errors in pricing, product images, product descriptions, or product specification inaccuracies due to human error or otherwise.
Prices are subject to change without notice. The Recommended Retail Price (RRP) is the price recommended by our suppliers and can change at very short notice that may make it difficult to update those changes in a timely manner.
Product Availability
We do not guarantee that all items on our web site are in stock all the time for the following reasons
- We may sell out
- the supplier may have no stock
- the item may be a special order
- delays may occur in shipping
You will be notified if there will be a delay in processing your order. You will be offered a full refund if the delivery time frame is not acceptable to you.
Special orders
Anything we do not carry as part of our normal stock holding is a special order. For these we require full payment up front, and returns are not permitted unless the item is faulty.
Can I cancel or change an order?
Yes. The fastest way would be to call us on 07 33678776 If the order has already shipped, we will not be able to cancel it, but you can return it (subject to normal return conditions) for a refund excluding shipping costs. It is no problem to change an order that has not been shipped – simply let us know.
Can I order by phone?
Yes, of courseā¦call us on (07) 3367 8776 with your credit card details handy
Trial Periods
We offer trial periods on mouthpieces and instruments. We don’t do trials on special-order mouthpieces or instruments.
How it Works: You may try a maximum of three in-stock mouthpieces, two in-stock instruments (Unless agreed with staff). We’ll sell you the item(s) you wish to try as a normal sale. You have the right to return any trial item within ten (7) days of receiving it. To clarify: the trial counter starts on the day you receive the items. Any items that are to be returned should be on their way back to us no later than the seventh day. Upon arrival back here in our store, we will issue a refund of the purchase price less the outgoing shipping cost, plus any clean-up fees or damage assessments. The cost of return shipping is at your expense.
Mouthpieces: When we receive your return, we will credit your credit card, less the original shipping charge and a $5 per-item clean-up fee. All mouthpieces should be rinsed out and wiped down prior to return. Woodwind playersāplease use a patch during the trial to prevent teeth marks. Returned mouthpieces must be free of patches and have no marks whatsoever as a result of the trial. Brass playersāplease place tape around the shank to stop excessive scratching of the shankāplease insert and remove the piece carefully during the trial period. For all mouthpieces, boxes must be clean, straight and in resalable condition with all parts and/or accessories included. Please be careful when unwrapping and testing to avoid additional charges. If damage is evident, the loss of value to the mouthpiece will be deducted from your refund.
Instruments: When we receive your return, we will credit your credit card, less our cost of shipping the instrument to you. A cleaning/sanitising free of $50 per instrument will also be charged. The instrument must be in exactly the same condition as when it left our store. If damage is evident, the cost of repairs and/or the loss of value to the instrument will be deducted from your refund. Instruments are shipped to you carefully packed and fully insured and must be returned in the same manner. Any damage sustained during the return will be your responsibility to rectify.
